Research & Insights I conducted stakeholder interviews and workflow shadowing to identify bottlenecks in shift fulfillment and credential tracking. Competitive analysis and product ecosystem mapping revealed that agencies needed ATS and Job Board capabilities, rate card management required simplification, credential tracking needed automation, and bulk operations were critical for scaling. Design Approach For the Admin Portal, I created an intuitive interface with modular tabs and advanced filtering. Features included shift lifecycle management, automated credential compliance, ATS and Job Board system, flexible rate card calculations, bulk operations, and audit trails with role-based views and confirmation dialogues. For the Mobile App, I focused on simplicity with smart shift discovery including list, calendar, and map views, real-time tracking, streamlined clock-in and timesheet uploads, credential alerts, and profile management. I implemented minimalist screens, location integration, and push notifications.